Privacy Policy

Introduction

IPTV North (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website iptv-north.ca and use our IPTV streaming services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. Your use of IPTV North means you accept this Privacy Policy.

1. Information We Collect

Personal Information

When you create an account or subscribe to our services, we collect:

• Full name and email address
• Phone number (optional)
• Billing and payment information
• Account login credentials
• Subscription plan details

Usage Information

We automatically collect information about your use of our services:

• Viewing history and preferences
• Streaming quality and duration
• Device type and operating system
• IP address and geolocation
• Browser type and access times

Communication Data

When you contact our support team, we collect:

• Email messages and inquiries
• WhatsApp conversations
• Support tickets and feedback
• Communication preferences

Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience. This includes session cookies and persistent cookies.

2. How We Use Your Information

IPTV North uses collected information for:

• Account Management: Creating and managing your account, processing subscriptions, and billing
• Service Delivery: Streaming content, personalizing recommendations, and improving service quality
• Customer Support: Responding to inquiries, troubleshooting issues, and providing technical assistance
• Communications: Sending service updates, promotional offers (if opted in), and important notices
• Security: Detecting fraud, preventing abuse, and protecting our systems
• Legal Compliance: Meeting regulatory requirements and resolving disputes
• Analytics: Understanding user behavior and improving our platform

3. Data Protection & Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, and destruction. This includes:

• SSL/TLS encryption for data transmission
• Secure password storage and authentication
• Regular security audits and updates
• Restricted access to personal data
• Data backup and disaster recovery procedures

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of data:

• Account Data: Retained while your account is active and for 12 months after cancellation
• Billing Records: Retained for 7 years to comply with tax regulations
• Usage Data: Retained for 90 days unless required for legal purposes
• Customer Support Records: Retained for 2 years for reference and dispute resolution

You may request deletion of your data by contacting our support team, subject to legal retention requirements.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of personal data we hold about you
• Right to Correction: Update or correct inaccurate information
• Right to Deletion: Request deletion of your data (subject to legal obligations)
• Right to Portability: Receive your data in a structured, portable format
• Right to Opt-Out: Unsubscribe from marketing communications
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at [email protected] with your request details.

6. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic:

• Session Cookies: Expire when you close your browser
• Persistent Cookies: Remain on your device for future visits
• Third-Party Cookies: Used for analytics and advertising purposes

You can control cookies through your browser settings. Disabling cookies may affect service functionality. We respect “Do Not Track” signals where applicable.

7. Third-Party Links & Services

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices. This Privacy Policy applies only to IPTV North services. We recommend reviewing their privacy policies before providing personal information.

Third-party integrations we use:

• Payment processors (Visa, Mastercard, PayPal, Interac)
• Analytics services
• Communication platforms (WhatsApp, email providers)

8. Children’s Privacy

IPTV North services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of data collection from a child, we will promptly delete it. Parents who believe their child has provided information should contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or by posting a notice on our website. Your continued use of our services constitutes acceptance of the updated policy.

10. Legal Compliance

IPTV North complies with applicable privacy laws and regulations, including:

• Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
• General Data Protection Regulation (GDPR) – Europe
• California Consumer Privacy Act (CCPA) – USA
• Other applicable provincial and international privacy laws

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: