Refund Policy
24 Hours = 100% Refund | 7 Days = 50% Refund | 3-7 Days to Receive
Our Refund Guarantee
✓ Flexible Refund Guarantee
Within 24 Hours: Get 100% refund (full amount back)
Within 7 Days: Get 50% refund (half your subscription fee back)
After 7 days, no refund available (cancel anytime to stop future charges)
Our simple refund policy is designed for customer satisfaction:
- Within 24 Hours: Send message to support → Get 100% refund
- Within 7 Days: Send message to support → Get 50% refund
- After 7 Days: Cancel anytime with no penalties (no refund)
- Processing: Receive refund in 3-7 business days
No complicated process. Just message us, and we'll process your refund. IPTV North stands behind our service quality, streaming reliability, and 24/7 customer support.
1. Who Qualifies for a Refund?
Refund Eligibility
You qualify for a refund if:
- You request a refund within 24 hours for 100% refund
- You request a refund within 7 days for 50% refund
- Your account is in good standing (no violations of Terms & Conditions)
- You have not previously requested a refund for the same subscription period
Refund Tiers by Timeline
| Refund Window | Timeline | Refund Amount | Process Time |
|---|---|---|---|
| 24 Hours | Within 24 hours of purchase | 100% Full Refund | 3-7 business days |
| 7 Days | 24 hours to 7 days after purchase | 50% Partial Refund | 3-7 business days |
| After 7 Days | More than 7 days after purchase | No Refund | Cancel anytime (no charges after) |
ℹ️ Note: The refund window is calculated from your subscription purchase date. Refund is processed 3-7 business days after approval.
2. How to Request a Refund
Step-by-Step Process
Contact Methods
- Email: [email protected] (Response within 24 hours)
- WhatsApp: +44 749 030 2125 (Available 24/7)
- Website: Use contact form on iptv-north.ca
3. Refund Processing Timeline
| Stage | Timeline | Details |
|---|---|---|
| Message Support | Anytime | Send refund request via email or WhatsApp |
| Eligibility Check | 1-2 hours | We verify your refund window (24h or 7-day) |
| Approval | Within 24 hours | Full verification & approval confirmation |
| Refund Processing | 3-7 business days | Refund sent to your original payment method |
| Total Time | 3-7 business days | From request to funds received |
ℹ️ Important: After approval, expect your refund within 3-7 business days. Timeline depends on your bank and payment method.
4. Refund Methods
How Refunds Are Processed
- Credit/Debit Card (Visa, Mastercard): Refunded to card within 3-5 business days
- PayPal: Refunded to PayPal account immediately, transfers to bank within 24 hours
- Interac: Refunded to original bank account within 2-3 business days
Refunds are always returned to the original payment method used for purchase. We cannot process refunds to a different payment method or account.
5. After Your Refund
Account Status
Once your refund is approved:
- Your account will be suspended immediately
- Access to all IPTV North services will be terminated
- You cannot use your account credentials to access content
- Any service credits or unused streaming time will be forfeited
Resubscribe Anytime
You can resubscribe to IPTV North at any time after a refund. Your new subscription will be treated as a new purchase with a fresh 30-day refund window.
The 30-Day Refund is Per Subscription
If you request a refund and later resubscribe, you receive another 30-day refund guarantee on the new subscription. However, repeated refund requests (more than one per 6 months) may trigger a review.
6. When Refunds May Be Denied
⚠️ Refunds will NOT be issued if:
- Outside 7-day window: Refund request made after 7 days of initial purchase (no refund after 7 days)
- Account violations: Account suspended for violating Terms & Conditions or Acceptable Use Policy
- Chargeback filed: You initiated a chargeback with your bank without contacting support first
- Abusive refund history: Pattern of repeated refund requests (fraud prevention)
- Promotional subscriptions: Free trials or promotional offers (only paid subscriptions qualify)
- Subscription already cancelled: Refund requested after cancellation (no double refunds)
- Account not created by you: Purchased by someone else and you're claiming it's fraudulent
ℹ️ Important: If you dispute a charge with your bank (chargeback), IPTV North may pursue legal action and account bans. Always contact our support team first.
7. Cancellation vs. Refund
What's the Difference?
| Action | Refund (Within 7 Days) | Cancellation (After 7 Days) |
|---|---|---|
| Timeframe | 24 hours = 100% | 7 days = 50% | Anytime after 7 days |
| Money Back | ✓ Full or partial refund | ✗ No refund issued |
| Service Access | Terminated immediately | Continues until end of billing period |
| Cost | Money returned (3-7 days) | No future renewal charges |
| Resubscribe | New 7-day refund window applies | New 7-day refund window applies |
ℹ️ Pro Tip: Act fast! Request a refund within 24 hours for 100% money back. Between 24 hours and 7 days, get 50% back. After 7 days, cancel anytime but no refund available.
8. Exceptions & Dispute Resolution
Unauthorized Charges
If someone else made the purchase without your permission, contact us immediately. Provide account details and payment proof. We'll investigate and process a refund if fraud is confirmed.
Technical Issues
If you experience streaming problems, buffering, or technical issues preventing service use, contact support before requesting a refund. We often can resolve issues within 24-48 hours.
Billing Disputes
If you were charged incorrectly (duplicate charges, wrong amount, etc.), contact support with proof of payment. We'll verify and issue a correction refund immediately.
Escalation Process
If your refund request is denied and you believe it was in error:
- Request a detailed explanation from support
- Provide additional documentation or evidence
- Escalate to our management team for review
- Management review is completed within 5-7 business days
9. Frequently Asked Questions
Q: What's the difference between 24-hour and 7-day refund?
A: Request within 24 hours = 100% full refund. Request within 7 days = 50% refund. After 7 days = no refund available.
Q: How long does it take to get my refund?
A: After approval (within 24 hours of request), your refund will be processed in 3-7 business days to your original payment method.
Q: Can I get a partial refund after 24 hours?
A: Yes! Between 24 hours and 7 days, you can request a 50% refund. After 7 days, no refund is available.
Q: Can I transfer my refund to a gift card?
A: No. Refunds must go back to your original payment method. We don't offer gift cards or account credits as refund alternatives.
Q: What if my bank doesn't show the refund after 7 days?
A: Contact your bank directly. Processing times vary by institution. If still missing after 7 business days, contact us with your transaction ID.
Q: Can I cancel my refund request after submitting it?
A: Yes, if you contact us within 2 hours of submission. After that, the refund cannot be cancelled once initiated.
10. Promotional Subscriptions
Free Trials
Free trial subscriptions are not eligible for refunds. They are promotional offers with no cost. You must cancel before the trial ends to avoid being charged for a paid subscription.
Discount Codes & Promotions
If you purchased using a discount code or promotional offer, the 7-day refund guarantee still applies (24h = 100%, 7 days = 50%). You receive a refund for the amount you paid (after discount).
Loyalty Discounts
Long-term subscribers who receive loyalty discounts are still eligible for refunds within 7 days of a new subscription at the discounted rate.
11. Important: Chargebacks & Fraud Prevention
⚠️ IMPORTANT WARNING:
Do NOT file a chargeback with your bank without contacting IPTV North support first.
- Chargebacks trigger fraud alerts and investigation
- Your account will be permanently suspended
- IPTV North may pursue legal recovery of chargeback fees
- Chargeback may appear on your credit report
- We reserve the right to ban your account and payment method
Always contact support first at [email protected] or WhatsApp +44 749 030 2125. We process refunds quickly and resolve issues within 24 hours. A chargeback takes much longer and damages your account and credit.
12. Contact Us for Refund Support
IPTV North Refund Support
Email: [email protected]
WhatsApp: +44 749 030 2125
Website: iptv-north.ca
Response Time: Within 24 hours
Languages: English & French 🇨🇦
13. How to Request Your Refund
Quick Refund Process
Step 1: Send message to [email protected] or WhatsApp +44 749 030 2125
Step 2: State you want a refund (mention if within 24h for 100% or within 7 days for 50%)
Step 3: Wait for approval (usually within 24 hours)
Step 4: Receive refund in 3-7 business days to your original payment method
Last Updated: July 2024
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